Shipping & Return Policy
USA: 2-5 workingdays
Canada: 5-10 working days
UK, most of EU: 3-7 working days
Australia, New Zealand: 8-20 working days
Rest of the World: 5-20 working days
Once a package is in the carrier network, we are unable to fulfill requests such as redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways.
For USA Domestic orders, we use USPS First Class with tracking.
For Canada orders, we use UPS, running on an equivalent to First Class International service.
For Europe, UK, and International,we use Landmark Global, running on an equivalent to First Class International service.
Once the package has landed in the destination country, it is delivered by the domestic mail carrier in that country.
If you wish to contact the carriers, you may use the following details:
USPS: 1-800-275-8777 (Orders in the USA Only)
UPS: 1-888-742-5877 (Orders in the USA Only)
Australia Post: 00 61388479045
Landmark Global: https://landmarkglobal.com/eu/en/contact
Return and Refund Policy
About returns and exchanges
Dear customer, as all items are made to order and many of them are personalized, we do not accept returns/refunds or exchanges for items we fulfill.
If there's any problem with the order, contact support and provide a photo showing the issue where possible. If there's damage or a defect with the item, the wrong item was recieved, or there was a mistake with engravings, you can file a Remake.
If the gift box was damaged, or a graphical necklace has a defective chain, you can use Broken Accessory to replace it.
We do not offer refunds for any orders placed, except for the following situations:
You have requested cancellation of an order that is "In Production" and our support team were able to grant that cancellation request.
If we're unable to replace an item under the remakes process, for example, because a product was discontinued.